Software
Ours, end to end.
Billing, bookings, the member app, staff permissions — anything in the software is GymFront’s to fix, start to finish. You report it once and we own it.
Support
A person, not a portal.
Support comes from the team that builds the product — no ticket queue theatre, no offshore script. When something’s wrong at the front desk, you talk to someone who can actually fix it.
How to reach us
Two ways in. Both go to people.
Replies within one working day
Hours
Honest about when.
Support runs during working hours, with an on-call rota for platform outages. We won’t print a round-the-clock promise we can’t stand behind — you’ve been sold that before.
If you run a gym that never closes, tell us. We’ll be straight with you about exactly what’s covered and when, before you commit to anything.
Who fixes what
Software fault, hardware fault — one call either way.
Hardware
Theirs — but we chase it.
A jammed turnstile or a dead reader sits with the installer or hardware partner responsible for that equipment. GymFront coordinates the fix rather than leaving you to referee between suppliers.
A member stuck at the door is treated as urgent, whichever side of the line the fault falls on.
During an incident
We do the chasing.
When something breaks, we tell you what’s happening in plain English — what’s affected, what we’re doing about it, and when to expect the next update. No status jargon, no silence.
If the fix involves other suppliers, we chase them. Your job is running the gym; ours is getting the answer.
Planned maintenance
Never at peak.
Planned maintenance is communicated in advance wherever possible, and scheduled away from peak gym hours — not at six in the evening when your classes are filling up.
The next step
Meet the people who’ll answer.
The people on the demo call are the people on the support line. Judge us on the conversation.